Who we are
At Aqua Dash Plumbing, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our services. By accessing our website, you agree to the practices described below.
We encourage you to read this policy carefully to understand how your information is handled.
Information We Collect
When you contact us through our website, phone, or email, we may collect the following details:
- Personal Information: Name, phone number, email address, and location (to provide quotes or arrange services).
- Service Information: Details about the plumbing issue or service requested.
- Technical Information: Basic anonymous data such as your IP address, browser type, and device information (used only for security and website performance purposes).
We only collect the information that is necessary to provide our services effectively.
How We Use Your Information
We may use the information you provide to:
- Respond to your inquiries or service requests.
- Prepare and send quotes or invoices.
- Deliver plumbing services at your property.
- Improve our website and customer experience.
- Contact you about important updates directly related to your booking.
We will never use your personal data for unrelated marketing purposes unless you provide explicit consent.
Cookies
Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device that help websites function properly and collect anonymous usage statistics.
We may use cookies to:
- Understand how visitors use our website.
- Ensure security and prevent spam.
- Improve speed, usability, and performance.
You can disable cookies at any time through your browser settings. Disabling cookies will not affect your ability to use most of our site features.
Embedded Content from Other Websites
Certain pages on our site may include embedded content, such as Google Maps, YouTube videos, or forms hosted by trusted providers.
Embedded content from external websites behaves the same way as if you had visited the other site directly. These sites may collect data, use cookies, and track your interactions. We recommend reviewing the privacy policies of those third-party services for more information.
Who we share your data with
We respect your privacy and will never sell, rent, or trade your personal information to third parties. Your data may only be shared in limited situations, such as:
- With trusted service providers who support our website or email systems.
- For payment processing, invoicing, or spam detection.
- To comply with legal requirements, court orders, or regulatory obligations.
All third-party providers we work with are required to keep your data secure and use it only for agreed purposes.
How long we retain your data
We keep your information only as long as necessary to provide services or meet legal obligations. For example:
- Service inquiries and quote requests may be retained for up to 12 months.
- Completed service records may be kept for longer if required by law (e.g., tax or accounting purposes).
- Comments or testimonials submitted through the website may be stored indefinitely unless you request removal.
Once your data is no longer needed, it will be securely deleted.
What rights you have over your data
You have full control over your personal information. Your rights include:
- Access: You can request a copy of the data we hold about you.
- Correction: You can ask us to update or correct inaccurate details.
- Deletion: You can request that we delete your personal data (except where we must retain it for legal or administrative purposes).
- Restriction: You can request limited use of your data in certain circumstances.
- Portability: You can request your data in a commonly used, machine-readable format.
To exercise your rights, please contact us using the details provided below.
Where your data is sent
Data submitted through our website may be:
- Processed through secure email services.
- Checked by automated spam detection tools.
- Transmitted securely to our office for service booking or customer support.
We do not transfer your personal data outside the UK or EU without ensuring adequate safeguards are in place.
Data Security
We take data security seriously and use appropriate technical and organizational measures to protect your information. This includes secure storage, password protection, and restricted access. However, please note that no method of data transmission over the internet is 100% secure.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices. Any updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, you can contact us at:
Email: info@aquadashplumbing.com
Phone: +44 7871 003404
Address: Manchester, UK